The Bolo Club, Where Country Meets Comfort!

For information and reservations:
1-931-598-0702
or text 931-607-4404
Mary Isbell mlmerrillyee@gmail.com

 

Policies and Procedures

The Bolo Club wants your event/getaway to be as carefree as possible, starting with your reservation. That's why we created this detailed policy statement. We highly recommend reading all of the following information to avoid any confusion or misunderstanding.

What to Expect

The Bolo Club offers many amenities to meet the needs of your event/vacation. If you do not see an amenity or personal requirement listed, be sure to contact our office so that you can be sure that our facilities have the features you will require. Please keep in mind that the property is a working farm. The Bolo Club is limited to a well system for water. While there are two shower houses available, we ask that you limit showers to “Navy” shower procedures (wet down, turn off water, wash, and then turn water on to rinse). Thanks

Disclaimer

The Bolo Club makes every effort to assure that all descriptions and representations from our staff, in our brochure, and on our internet site are accurate. However, we are not responsible for printing errors or changes made in the furnishings or amenities. Prices, amenities, specials, seasons, and/or minimums are subject to change with or without notice. Some activities may be restricted or may be in the development stage, therefore, be sure to ask about the activities you are interested in prior to registration. We welcome any comments or suggestions.

Features & Furnishings

The following is a list of basic items you will find on the property: Heat, A/C (in the lodge only), refrigerator, stove, microwave, toaster, coffee maker, basic pots & pans, dishes, flatware, utensils, telephone(s), Color TV(s), DVD, fire extinguishers & smoke detectors, bed linens, pillows, towels, washcloths and bath mats along with a starter supply of bar soap, dish soap, and paper goods to meet the home's maximum occupancy, charcoal, kindling or fire starter, extra blankets, laundry soap, plastic wrap, foil, coffee filters, condiments, spices. Items that are NOT SUPPLIED typically include irons & ironing boards, cribs, or any type of food item, unless previously arranged with The Bolo Club.

Rates & Reservations

  • A 2 night minimum stay is required.
  • On one week stays the 7th night is free.
  • No arrivals are allowed on Thanksgiving, Christmas Day or New Year's Day.
    Prices, amenities, and/or minimums are subject to change with or without notice.

We offer Large Group Rates. Please call for details about rates for large groups.

Making Your Reservation

To make a reservation, contact Mary Isbell mlmerrillyee@gmail.com 1-931-598-0702 or text 931-607-4404

Payment

Full payment of your rent. reservation fee, taxes and any other applicable fees must be received in our office at least thirty (30) days prior to your arrival date. Acceptable payment methods include cash, check, or money order. To make a deposit, mail a check to The Bolo Club, 738 Sinking Cove RD, Sherwood, TN 37376. Policies and rates are set at the time of booking. You will be charged for the unit you have selected based on the information in your rental agreement and the Policies and Procedures document.

Security, Damage & Cleaning Deposit

To insure that the property is maintained and well cared for, a security deposit of $150 will be charged. The hold will remain in effect for up to ten (10) days. If there are no damages or extra cleaning charges the hold will be released by your credit card company. No refund will display on your credit card statement since this is simply a hold and not a charge. In the event extra charges exceed $150, the guest's credit card will be charged the entire amount of all damage or extra cleaning fees. A detail of all extra charges will be mailed to the guest. Any disputed charges are to be submitted in writing.

Cancellation Policy

Only the guest named on the rental agreement may notify the Bolo Club, either in written or verbal form, of the request to cancel. A $45 cancellation fee will be charged to your credit card on all confirmed reservations that are canceled. If a booking is canceled less than 30 days prior to the arrival date the reservation is non-refundable but may be rescheduled, one time only. A credit will be issued, good for up to one year from the original arrival date. When rebooking canceled reservations with credits to a lower cost season there are no refunds or adjustments. When rebooking to a higher cost season, prevailing rates and conditions will apply for the rebooked dates. No refunds for No Shows, 2nd Cancellation, bad weather, late arrival or early departures.

If you call the office and we are using our automated answering service, please leave detailed information.

Check-Out and Departure (10:00am)

We are sorry you have to leave at all, however, we must insist on a 10 AM Check-Out time. Keys may be left on the island in the kitchen at departure or delivered to the office. A minimum fee of $100.00 may be charged for late departure (after 10am), or if excessive cleaning is required. There are no refunds for early departures.

Capacity Considerations & Noise

The property is to be used for the enjoyment of our registered guests only and NOT to be used for parties, large gatherings or receptions beyond the sleeping capacity of the home, unless previously discussed and agreed upon in writing. "Disturbing the Peace" may result in eviction and/or loss of security. The capacity of the home as stated on the rental agreement and the parking capacity cannot be exceeded.

Parking

Parking will be determined based on occupancy.

Housekeeping & Linen Supplies (indoor accommodations only)

The Bolo Club properties provide bed linens (sheets, pillowcases, 1 blanket & bedspread per bed), 2 bath towels per person, wash cloths and shower mats along with a starter supply of bar soap, dish soap (laundry soap is not provided), toilet paper, and paper towels. The house is cleaned, and beds (except sofa beds) are made prior to your arrival. It is not necessary to wash towels or bed linen prior to departure.

Trash Removal

All trash is removed by the Bolo Club at the end of each reservation. Please do not allow outside containers to overflow due to animal problems. Daily trash removal is not provided, however, guests may use the trash bins behind the bard to dispose of excess trash during their stay.

Insects

Though all units are sprayed regularly by a professional pest control company, ladybugs, wasps and other insects sometimes affect the property. In the event of a major infestation, the office will call maintenance or pest control to attempt to solve the problem.

Maintenance

The Bolo Club does everything possible to keep all equipment in good working order. However, it is impossible to guarantee that all appliances, hot water heaters, fireplaces, etc. will be in working order 100% of the time. We do guarantee to make every effort to correct all deficiencies as soon as possible during normal business hours. Report all maintenance problems to the Bolo Club Representative. You should take reasonable action to secure the problem. Management reserves the right to perform exterior and/or interior maintenance during your stay. In the event maintenance must be performed we will do our best to do so without inconvenience to you. Your silence indicates full acceptance of the unit and its condition.

Please refrain from entering the basement either from inside or outside.

Fireplaces

The property is equipped with either gas logs or wood burning fireplace(s). For wood burning fireplace(s), wood is furnished during the months of October through April. Fireplaces are not operational from May through September due to conflict with air conditioning system . Kindling and/or fire starter logs are provided. Be certain the flu is open on all wood burning units prior to starting a fire. Keep spark screens in place at all times.

No foreign materials are to be burned in gas fireplaces. For your safety, never move the logs in a gas fireplace. Doing so can cause carbon monoxide and heavy black soot.

Smoking

Smoking is not permitted inside any buildings on the property. Please utilize the porches and outside areas in consideration of our non-smoking guests. Please do not discard smoking material on the grounds.

Pet Policy

Pets must be kept on a leash. No pets allowed inside any of the buildings.

Telephone Service & Internet

There is a telephone on the property that is available for emergency use.
Limited cell phone service to Verizon. A cell phone booster is on site to enhance cell reception.
WIFI available .

Utility Services

Satellite, telephone, gas, electric and water service are not under the control and cannot be guaranteed by the Bolo Club. No refund will be made for interruption in service beyond the Bolo Club's control.

Mail & Messages

There is a residential telephone service. The office does not have a switchboard. Therefore, it is important that you leave the phone number for the home (located on the top of your rental agreement) with relatives and emergency contacts. There is no mail service. If you require mail or shipping delivery, send to 738 Sinking Cove Road , Sherwood , TN 37376 ; phone number 931-598-0702.

Lost and Found & Personal Property

The Bolo Club is not responsible for personal property left behind, stolen, or damaged during your stay. Never leave valuables (cash, wallets, jewelry, cameras, etc.) unattended. If you find you have left something behind, call our office at 931-598-0702 and we will try to locate the missing item(s). If the item(s) is located it will be returned to you COD. Items unclaimed more than 14 days will be disposed of or given to charity.

Television, Stereo & CD Players

The method and level of satellite TV service is determined by the service that is available in the area. Premium channels are typically NOT available. The Bolo Club assumes no responsibility for TV reception or operation and cannot guarantee that specific channels will be available. Television or VCR wiring must not be changed to facilitate use of games etc.

 

 

Trail Rides / Turkey Hunting / Deer Hunting / Facilities & Accommodations


©2012 The Bolo Club

1-931-598-0702 or text 931-607-4404 - Mary Isbell mlmerrillyee@gmail.com